after that he received nine more virginia black e-mails. >> who is virginia black. every time i open my e-mail, i'm seeing this person's information and it's weighing on me after months and months and months. i said what do i have to do to stop this. >> what's when he called "7 on your side" and we contacted best buy. the company said technicians were working on a software problem. it apologized for the delay and sent reuben another gift card. this one for $50. finally days after we got involved, the errant e-mails stopped. best buy would not say how the mistake occurred nor whether virginia black was ever notified. it said while we cannot comment on the specifics of customer account issues, we can insure that customer privacy is taken very seriously and no confidential information is contained in any e-mail communications. reuben, well, he's relieved. >> i feel better. i feel like somebody put a blanket over me, that type of comfort. >> so can you be held liable for receiving someone else's information. our legal analyst says dean johnson says no, that it was best